FAQs

Please allow 24-48 business hours after you place your order for it to be dispatched. Your tracking number will be emailed to you when your order is dispatched. Please then allow the shipping company 24 hours to update the tracking on their end. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday.

All major credit and debit cards are accepted.

We accept Credit Card for Australian and New Zealand customers.

If an item is out of stock please contact us via our contact form and we will endeavour to reply to you as soon as possible to let you know if and when an item will be restocked. If you would like to be notified when an item is restocked, select the product and size you want and click on “Notify Me” to enter your email.

We have a link to our size guide on every product page right next to the size selector. Just click ‘view size guide’. There, you can switch between centimeters and inches to check the conversion. We also give a description of fit within the product page, so have a look to see if an item runs big or small, or has any adjustable features. All sizing is AU.

If it doesn’t work out we gladly accept returns for unworn items in original condition with the tags still attached. We offer simple returns for all orders. For further information, please visit our RETURNS PAGE.

Additionally, please allow up to 4 weeks for returns to reach us from the US.

Shipping costs and timeframes vary from country to country. We recommend visiting our SHIPPING & DELIVERY page for a detailed outline of international shipping cost and timeframes. In Australia & NZ we offer free standard shipping for orders over $200 NZD/AUD.

We aim to dispatch all orders within 24-48 business hours from when the order is placed. Once dispatched, you will receive a shipping confirmation email with your tracking link. During busy times such as holidays and sales, please allow up to 72 hours for your item to be shipped. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday.

We accept returns within 30 days from the order date. To be eligible for a Refund return, you must process your return within 14 days. You can view more information on our RETURNS PAGE.

Please email us as soon as possible after placing your order if you need to update your address. We cannot guarantee we’ll be able to change this before your order is dispatched, however our team will try their best to accommodate this.

If your order hasn’t arrived yet and it has passed the expected delivery timeframe, please check your tracking link to see if there are any updates there. If not, please reach out to us via our contact form so we can assist.