Your order will be fulfilled and dispatched within 24-48 hours from the time and date your order was placed  – see below for further conditions:

• Please note, all orders are only dispatched between operating hours of Monday – Friday 7:00am – 5:00pm.
• If your order is placed Friday after 12pm, your order will be fulfilled and dispatched the following Monday unless there is a public holiday.
• During busy periods, promotional events or sales, there may be slight delays on the dispatch of your order.

All items will be delivered via NZ Post. You should receive regular tracking updates via email or SMS. If you have any issues, questions or concerns, please reach out to our customer service team at info@dshebydee.com.

Delivery time frames are provided in the tables above.

Once your order has left our Distribution Centre we cannot control any delays which may occur from the courier. 

*Non-continental orders may experience longer shipping timeframes. 

DShe makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be contacted and issued a store credit or refund for the out of stock item

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer.

*See Duties and Taxes drop down for more information

If you have placed an order and need to change or cancel your order, please contact our Customer Experience team at info@dshebydee.com.

Please note we will try to accommodate your request if possible but please note there are instances where we can not change or cancel orders due to orders already being fulfilled.

If your order has already been shipped, we cannot always make changes as it is now with the carrier. However you may be able to contact the carrier (found on your tracking) to request any updates. 

If your order hasn’t shipped, we may be able to amend this for you. Contact us ASAP at info@dshebydee.com and we can see if we can update your details before your order is shipped. 

Please note, we will try to accommodate your request but we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.

If your parcel is automatically returned to sender (D-shebydee) by the postal service, our returns team will contact you to arrange redelivery when we receive it. This usually occurs when the carrier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our Distribution Centre. 

All parcels shipped within NZ with NZ Post, are dispatched from our Distribution Centre with signature required upon delivery. 

If you select Safe Drop with NZ Post, please ensure there is a safe location at your address for the postal service to leave your parcel unattended.

If you have received notification that your delivery has arrived, be sure to check around the front of your shipping address, behind your mailbox, behind plant pots etc, we also recommend checking with your neighbours or building manager to ensure it hasn’t been collected on your behalf. 

If you live in an area where parcel’s should not be left unattended, we recommend sending the parcel to a PO box or a location that is safe for unattended delivery.

D-shebydee is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.