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Dshe By dee

Shipping Policy

At DSHE by Dee, we are committed to ensuring your orders are delivered promptly and accurately. Below are the details of our shipping policy, including fulfillment, delivery, and modifications.

Shipping Regions

We currently ship to addresses in New Zealand (NZ) and Australia (AU).

Fulfillment and Dispatch

  • Orders are fulfilled and dispatched within 24-48 hours from the time your order is placed.
  • Operating Hours: Orders are processed between Monday to Friday, 7:00 AM – 5:00 PM.
  • Orders placed after 12:00 PM on Friday will be processed the following Monday (excluding public holidays).
  • During busy periods, promotional events, or sales, there may be slight delays in dispatching your order.

Shipping Carrier

All orders are delivered via NZ Post, ensuring reliable service.

  • You will receive tracking updates via email or SMS once your order has been dispatched.
  • Delivery time frames are as follows:

ServiceDelivery Time (from Dispatch)CostStandard Shipping on orders over $200 NZD/AUD3-7 Business DaysFREEStandard Shipping on orders under $200 NZD/AUD3-7 Business Days[Insert Cost Here]

  • Non-continental orders may experience longer shipping timeframes.
  • Once your order has left our Distribution Centre, delays caused by the courier are beyond our control.

Order Modifications

  • If your order has not shipped, we may be able to make changes (e.g., updating the delivery address). Contact us as soon as possible at info@dshebydee.com to request changes.
  • If your order has already shipped, changes may not be possible. However, you may contact the courier directly (details are provided in your tracking information) to request updates.

Important Notes:

  • While we will do our best to accommodate changes, we cannot guarantee that modifications can be made due to the high volume of orders processed daily.
  • If an incorrect delivery address is provided, we are unable to refund your purchase or replace the goods. Please ensure your address is correct at checkout.

For any additional questions or concerns, feel free to contact us at:

Thank you for choosing DSHE by Dee!